Shipping policy

Thank you for shopping at from nose to tail. We are committed to providing fast, reliable, and affordable shipping for all of your pet supply needs. Please review our shipping policy carefully before placing an order.

1. ORDER PROCESSING

All orders are processed within 1–3 business days after payment has been successfully received and verified.

Orders are processed Monday through Friday, excluding weekends and holidays.

During periods of high order volume, promotional events, product launches, or holidays, processing times may be extended. Customers will be notified of any significant delays.

Once an order has been shipped, customers will receive a confirmation email containing tracking information.

2. SHIPPING DESTINATIONS

We currently ship to customers within:

United States
U.S. Territories (where available)
APO/FPO military addresses (where available)

International shipping may be available to select countries. Shipping rates, transit times, customs fees, and restrictions vary by destination.

Customers are responsible for ensuring that products ordered are permitted to enter their destination country.

3. SHIPPING METHODS AND DELIVERY TIMES

Estimated delivery times begin after order processing has been completed.

Standard Shipping

Estimated Delivery: 3–7 business days

Expedited Shipping

Estimated Delivery: 2–3 business days

Priority Shipping

Estimated Delivery: 1–2 business days

International Shipping

Estimated Delivery: 7–21 business days depending on destination and customs processing.

Delivery estimates are not guaranteed and may be affected by:

Weather conditions
Carrier delays
Customs inspections
Peak shipping seasons
Natural disasters
Supply chain disruptions
Incorrect shipping information

4. SHIPPING RATES

Shipping costs are calculated at checkout based on:

Package weight
Package dimensions
Shipping destination
Selected shipping method

From time to time, [Store Name] may offer promotional free shipping offers. Any applicable requirements and limitations will be clearly stated at the time of the promotion.

Free Shipping

Orders totaling $[Amount] or more before taxes and discounts may qualify for free standard shipping within eligible regions.

Free shipping promotions may exclude:

Oversized items
Heavy products
Bulk purchases
Certain specialty pet products

5. PET FOOD, TREATS, AND TEMPERATURE-SENSITIVE PRODUCTS

Certain products may require special handling.

Temperature-sensitive products, including certain treats, supplements, medications, and frozen or refrigerated items, may only be shipped to eligible locations and may require expedited shipping.

Customers are responsible for ensuring someone is available to receive temperature-sensitive deliveries.

[Store Name] is not responsible for product degradation caused by delays after confirmed delivery.

6. TRACKING INFORMATION

Once an order ships, customers will receive a tracking number via email.

Tracking information may take up to 24–48 hours to become active after shipment.

Customers are responsible for monitoring shipment progress using the provided tracking information.

7. ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

If an incorrect or incomplete address is provided:

Delivery delays may occur.
Additional shipping charges may apply.
Returned packages may incur reshipping fees.

If an order has not yet shipped, customers should contact us immediately to request address corrections.

We cannot guarantee address changes once an order has entered processing or shipment.

8. LOST, STOLEN, OR DAMAGED PACKAGES

Lost Packages

If tracking indicates a package has been lost in transit, customers should contact us within 14 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue.

Stolen Packages

Once a package is marked as delivered by the carrier, responsibility transfers to the customer.

[Store Name] is not liable for packages stolen after confirmed delivery.

Customers are encouraged to:

Use secure delivery locations
Utilize delivery instructions
Contact local authorities regarding theft

Damaged Packages

If an order arrives damaged:

Take photographs of the packaging and products.
Contact us within 48 hours of delivery.
Retain all packaging materials until the claim is resolved.

Failure to provide supporting documentation may affect claim eligibility.

9. UNDELIVERABLE OR RETURNED PACKAGES

Packages returned to us due to:

Incorrect address
Refused delivery
Failure to claim shipment
Repeated delivery attempts

may be subject to:

Return shipping fees
Restocking fees where applicable
Additional reshipping charges

Refunds for returned packages will be issued after the returned merchandise has been received and inspected.

Original shipping fees are generally non-refundable.

10. BACKORDERS

Occasionally, products may become temporarily unavailable after an order has been placed.

If an item is backordered:

Customers will be notified via email.
Available items may ship separately.
Customers may choose to wait for the item, receive a partial shipment, or request a refund for the unavailable item.

11. SPLIT SHIPMENTS

To ensure faster delivery, orders containing multiple items may be shipped in separate packages from different fulfillment centers.

Customers will receive tracking information for each shipment when applicable.

Additional shipping charges will not be assessed unless specifically disclosed during checkout.

12. CUSTOMS, DUTIES, AND TAXES

For international orders, customers are responsible for:

Customs duties
Import taxes
Brokerage fees
Government-imposed charges

These fees are not included in product prices or shipping charges unless expressly stated.

Failure to pay customs fees may result in returned or abandoned shipments.

13. SHIPPING RESTRICTIONS

Certain products may be restricted from shipment due to:

Federal regulations
State regulations
Local laws
Carrier limitations
Hazardous material classifications

[Store Name] reserves the right to cancel or modify orders that cannot legally be shipped to the requested destination.

14. DELIVERY ISSUES

Customers must notify us of any shipping-related concerns within:

14 days of the expected delivery date for missing shipments.
48 hours of delivery for damaged shipments.
7 days of delivery for incomplete shipments.

Failure to report issues within these timeframes may limit available remedies.

15. FORCE MAJEURE

[Store Name] shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to: